5 Must-Have Digital Skills: The Future of Healthcare Roles in Telehealth and Telemedicine

Digital Doctors

Sun, 08 Jun 2025

In the rapidly evolving world of healthcare, digital skills have become essential for both professionals and organizations. The advent of telehealth and telemedicine is reshaping how healthcare is delivered, necessitating a new skill set for healthcare providers. This article explores five must-have digital skills that are integral to the future of healthcare roles and how these skills are transforming the industry.

1. Telemedicine Proficiency

Telemedicine refers to the remote diagnosis and treatment of patients through telecommunications technology. This skill is crucial as it allows healthcare providers to offer care to patients regardless of geographical barriers. Mastering telemedicine involves understanding various platforms and tools used for virtual consultations, ensuring patient confidentiality, and delivering high-quality care remotely.

Key Components:

• Platform Navigation: Familiarity with popular telemedicine platforms like Doxy.me, Zoom for Healthcare, and Teladoc.
• Patient Interaction: Effective communication skills tailored to virtual settings.
• Data Security: Knowledge of HIPAA regulations and ensuring patient data privacy.

2. Electronic Health Records (EHR) Management

Electronic Health Records (EHRs) are digital versions of patients' paper charts and are central to modern healthcare. Proficiency in EHR management is essential for organizing patient information, streamlining workflows, and enhancing care coordination.

Key Components:

• Data Entry and Retrieval: Efficiently inputting and accessing patient information.
• Interoperability: Understanding how to share information across different healthcare systems.
• Data Analysis: Utilizing EHR data for improving patient outcomes and operational efficiency.

3. Mobile Health (mHealth) Literacy

Mobile Health (mHealth) encompasses the use of mobile devices to support medical and public health practices. This skill involves leveraging apps and wearable devices to monitor and manage health conditions, promote wellness, and enhance patient engagement.

Key Components:

• App Utilization: Knowledge of health apps for chronic disease management, medication reminders, and fitness tracking.
• Wearable Technology: Familiarity with devices like smartwatches and fitness trackers that collect health data.
• Patient Education: Teaching patients how to use mHealth tools effectively.

4. Data Analytics and Health Informatics

Data Analytics in healthcare involves analyzing large sets of health data to identify trends, improve patient outcomes, and optimize operations. Health informatics focuses on the management and use of patient healthcare information.

Key Components:

• Data Interpretation: Understanding and interpreting healthcare data to make informed decisions.
• Predictive Analytics: Using data to predict patient outcomes and potential health risks.
• Health Informatics Systems: Proficiency in systems like EPIC, Cerner, and other health informatics platforms.

5. Cybersecurity Awareness

Cybersecurity is critical in healthcare to protect sensitive patient information from cyber threats. Awareness and implementation of cybersecurity measures are essential to maintain patient trust and comply with legal requirements.

Key Components:

• Risk Management: Identifying and mitigating potential cybersecurity threats.
• Security Protocols: Implementing strong passwords, encryption, and multi-factor authentication.
• Incident Response: Developing and executing plans to respond to security breaches.

Step-by-Step Guide to Mastering Must-Have Digital Skills for the Future of Healthcare Roles

1. Telemedicine Proficiency

• Step 1: Choose a Platform: Start by selecting a telemedicine platform to familiarize yourself with. Popular options include Doxy.me, Zoom for Healthcare, and Teladoc.
• Resource: Watch tutorial videos or take online courses on your chosen platform.
• Step 2: Set Up Your Environment: Ensure you have a reliable internet connection, a good quality webcam, and a quiet space for consultations.
• Resource: Refer to telemedicine best practices for setting up a professional environment.
• Step 3: Learn Communication Skills: Practice patient interactions in a virtual setting. Focus on maintaining eye contact, clear speech, and active listening.
• Resource: Enroll in online communication workshops specific to telemedicine.
• Step 4: Understand Data Security: Learn about HIPAA regulations and how to maintain patient confidentiality during virtual visits.
• Resource: Take a HIPAA compliance course.

2. Electronic Health Records (EHR) Management

• Step 1: Select an EHR System: Identify common EHR systems such as EPIC or Cerner and choose one to start with.
• Resource: Access online tutorials and training modules offered by the EHR system provider.
• Step 2: Complete Basic Training: Learn the fundamentals of entering and retrieving patient data, scheduling, and documentation.
• Resource: Use EHR system’s built-in training resources or online courses.
• Step 3: Practice Interoperability: Understand how to share patient information across different healthcare systems securely.
• Resource: Read interoperability case studies and guidelines.
• Step 4: Analyze Data: Learn to use EHR data for improving patient care through reports and analytics.
• Resource: Take courses on health data analytics.

3. Mobile Health (mHealth) Literacy

• Step 1: Explore mHealth Apps: Download and test various health apps related to chronic disease management, medication reminders, and fitness tracking.
• Resource: Review top-rated health apps and their functionalities.
• Step 2: Understand Wearable Technology: Familiarize yourself with popular wearables like Fitbit, Apple Watch, and other health monitoring devices.
• Resource: Watch product tutorials and user guides for wearables.
• Step 3: Educate Patients: Learn how to instruct patients on using mHealth tools effectively.
• Resource: Create or find educational materials and guides for patients.

4. Data Analytics and Health Informatics

• Step 1: Learn Basic Data Analytics: Start with understanding basic concepts in data analytics, such as data collection, cleaning, and visualization.
• Resource: Take introductory courses on data analytics platforms like Coursera or edX.
• Step 2: Use Predictive Analytics: Explore tools and techniques for predictive analytics in healthcare to anticipate patient outcomes and risks.
• Resource: Study case studies and take specialized courses in predictive analytics.
• Step 3: Master Health Informatics Systems: Gain proficiency in health informatics systems like EPIC and Cerner by taking their specific training programs.
• Resource: Participate in hands-on workshops or simulations offered by the system providers.

5. Cybersecurity Awareness

• Step 1: Understand Basic Cybersecurity: Learn the fundamentals of cybersecurity, including risk management, encryption, and multi-factor authentication.
• Resource: Enroll in basic cybersecurity courses available online.
• Step 2: Implement Security Protocols: Practice implementing strong passwords, encryption techniques, and setting up multi-factor authentication.
• Resource: Follow best practices guidelines from cybersecurity experts.
• Step 3: Develop Incident Response Plans: Learn how to create and execute a response plan in case of a security breach.
• Resource: Study incident response strategies and participate in cybersecurity drills.

Additional Resources

1. Webinars and Online Courses:
• Platforms like Coursera, edX, Udemy, and LinkedIn Learning offer courses on telemedicine, EHR, mHealth, data analytics, and cybersecurity.
2. Professional Certifications:
• Consider obtaining certifications in areas such as telehealth, EHR management, health informatics, and cybersecurity to validate your skills.
3. Books and Publications:
• Read industry-specific books and journals to stay updated with the latest trends and best practices in digital health.
4. Join Professional Networks:
• Engage with professional networks and communities such as the American Telemedicine Association (ATA) and Healthcare Information and Management Systems Society (HIMSS) for resources and networking opportunities.

By following this step-by-step guide, healthcare professionals can equip themselves with the essential digital skills needed to thrive in the future of healthcare. Mastering telemedicine, EHR management, mHealth literacy, data analytics, and cybersecurity will not only enhance their capabilities but also ensure they provide high-quality, efficient, and secure care to their patients in a rapidly digitalizing world.

Online Resources for Mastering Must-Have Digital Skills in Healthcare

Telemedicine Proficiency

1. Telemedicine Training and Courses:
• Telehealth Certificate Program - American Telemedicine Association (ATA)
• Telemedicine Training - Telehealth Resource Centers
• Introduction to Telehealth - Coursera
2. Telemedicine Platforms:
• Doxy.me
• Zoom for Healthcare
• Teladoc
3. HIPAA Compliance:
• HIPAA Training and Certification
• HIPAA Compliance Guide

Electronic Health Records (EHR) Management

1. EHR Training and Courses:
• EHR Training Programs - HealthIT.gov
• Electronic Health Records - Coursera
• EHR Specialist Certification - National Healthcareer Association (NHA)
2. EHR Systems:
• EPIC Systems
• Cerner Corporation
• Allscripts Healthcare Solutions
3. Interoperability:
• Interoperability Standards Advisory - ONC
• FHIR Overview - HL7

Mobile Health (mHealth) Literacy

1. mHealth Training and Courses:
• mHealth Basics - Global Health eLearning Center
• Mobile Health (mHealth) - Coursera
2. mHealth Apps and Wearables:
• Best Health Apps - Healthline
• Guide to Wearable Technology - Verywell Health
3. Patient Education:
• Patient Education Resources - Mayo Clinic
• Using mHealth Tools - WHO

Data Analytics and Health Informatics

1. Data Analytics Training and Courses:
• Healthcare Data Analytics - Coursera
• Data Science and Analytics for Healthcare - edX
• Health Informatics Specialization - Coursera
2. Health Informatics Systems:
• EPIC Training and Certification
• Cerner Training Programs
3. Predictive Analytics:
• Introduction to Predictive Analytics - Udacity
• Predictive Analytics in Healthcare - Healthcare IT News

Cybersecurity Awareness

1. Cybersecurity Training and Courses:
• Cybersecurity for Healthcare - Coursera
• Healthcare Cybersecurity Basics - Cybrary
• Introduction to Cyber Security - edX
2. Cybersecurity Best Practices:
• NIST Cybersecurity Framework
• Health Industry Cybersecurity Practices - HHS
3. Incident Response:
• Incident Response Planning Guide - SANS Institute
• Cyber Incident Response - NIST

Additional Resources

1. Webinars and Online Courses:
• Coursera
• edX
• Udemy
• LinkedIn Learning
2. Professional Certifications:
• Telehealth Certification - American Telemedicine Association
• Certified Electronic Health Records Specialist - NHA
• Certified Health Data Analyst - AHIMA
3. Books and Publications:
• Books on Telemedicine
• Books on Health Informatics
• Journals in Health Informatics
4. Professional Networks:
• American Telemedicine Association (ATA)
• Healthcare Information and Management Systems Society (HIMSS)
• Health Information and Management Systems Society (HIMSS) Communities

By leveraging these online resources, healthcare professionals can develop and enhance the digital skills necessary for the future of healthcare roles.

Conclusion

As telehealth and telemedicine continue to reshape healthcare delivery, acquiring these five digital skills will be paramount for healthcare professionals. Telemedicine proficiency, EHR management, mHealth literacy, data analytics and health informatics, and cybersecurity awareness collectively equip healthcare providers to navigate the digital landscape effectively. By mastering these skills, healthcare professionals can ensure high-quality, efficient, and secure care for their patients, driving the future of healthcare towards a more connected and innovative paradigm.