Telehealth and Telemedicine Career Opportunities for Virtual Assistants: A Comprehensive Guide to Remote Healthcare Roles

Digital Doctors

Sun, 08 Jun 2025

The healthcare industry is increasingly embracing telehealth and telemedicine to expand patient access, improve care delivery, and reduce costs. As this field grows, so does the demand for specialized Virtual Assistants (VAs) equipped to handle the unique needs of telehealth and telemedicine operations. If you’re a Virtual Assistant (VA) interested in healthcare, this sector offers abundant opportunities to apply your skills in an exciting, high-growth environment. This guide will cover everything you need to know to break into telehealth and telemedicine as a VA, including top companies hiring for these roles, a curated list of resources, and invaluable tips and strategies for success.

What Do Virtual Assistants in Telehealth and Telemedicine Do?

VAs in telehealth and telemedicine play a vital role by handling a variety of tasks that allow healthcare providers to focus more on patient care. These responsibilities often include:

• Appointment scheduling and management: Managing patient bookings, confirmations, and cancellations.
• Patient communication: Coordinating communication between patients and providers via email, phone, or telemedicine platforms.
• Medical billing and coding assistance: Helping with billing, insurance claims, and follow-ups.
• Data entry and management: Maintaining patient records, updating data, and ensuring compliance with privacy regulations (e.g., HIPAA in the U.S.).
• Administrative support: Managing emails, coordinating with insurance providers, handling electronic medical records (EMRs), and supporting patient inquiries.
• Tech support: Assisting patients with telemedicine platform setup, troubleshooting technical issues, and helping them understand how to use virtual care tools.

These roles require a combination of administrative and technical skills, along with familiarity with healthcare terminology and patient privacy regulations.

Why Telehealth and Telemedicine for Virtual Assistants?

With remote work becoming more normalized, healthcare providers see the benefit of hiring VAs to handle non-clinical tasks. VAs can work from anywhere, which helps healthcare organizations expand their services without adding to physical infrastructure costs. The global telehealth market is expected to reach over $559.52 billion by 2027, offering numerous opportunities for VAs who wish to specialize in this area.

Top Companies Actively Hiring Telehealth and Telemedicine Virtual Assistants

If you’re ready to step into this field, here are some top companies that are currently hiring telehealth and telemedicine VAs:

• Teladoc Health
  Website: https://www.teladochealth.com
  Teladoc Health is a pioneer in telemedicine, providing 24/7 access to board-certified doctors and specialists. They regularly hire VAs for tasks like patient scheduling, billing, and general administrative support.
• Amwell (American Well)
  Website: https://www.amwell.com
  Amwell connects patients with medical professionals online, making healthcare more accessible. They offer opportunities for VAs to assist with patient intake, tech support, and administrative functions.
• Doctor on Demand
  Website: https://www.doctorondemand.com
  Doctor on Demand provides video consultations with physicians and therapists. VAs here help manage scheduling, communication, and EMR documentation.
• HealthTap
  Website: https://www.healthtap.com
  HealthTap offers a platform where patients can ask questions and receive answers from real doctors. They hire VAs to manage online communication, patient support, and administrative assistance.
• Babylon Health
  Website: https://www.babylonhealth.com
  Babylon Health is a global digital health provider that offers AI-driven consultations and telemedicine services. VAs play a role in supporting the backend operations, such as patient data management and appointment coordination.
• MDLIVE
  Website: https://www.mdlive.com
  MDLIVE offers telehealth services across the United States and employs VAs to help with a range of support functions, from scheduling to patient follow-up and technical assistance.
• Zocdoc
  Website: https://www.zocdoc.com
  Zocdoc helps patients book appointments with healthcare providers. VAs assist with appointment management, billing inquiries, and customer support.
• 1-800MD
  Website: https://www.1800md.com
  1-800MD provides telemedicine services and hires VAs for various roles, including call handling, data entry, and administrative coordination.

Skills and Qualifications Required

Here are some critical skills that VAs in telehealth should develop:

• Healthcare Knowledge: Understanding medical terminology, common patient needs, and the general workflow of healthcare organizations.
• Familiarity with EMR/EHR Systems: Platforms like Epic, Cerner, and Practice Fusion are widely used in telemedicine, and familiarity with these systems can be an advantage.
• Data Privacy and Security Awareness: Knowledge of HIPAA and other privacy regulations is essential for handling patient data.
• Technical Proficiency: Familiarity with telehealth software platforms (e.g., Zoom for Healthcare, Doxy.me) and basic troubleshooting skills.
• Communication Skills: Empathy, patience, and clarity are crucial when dealing with patients remotely.

Tips and Strategies for Success

• Get Certified in HIPAA Compliance
  Completing a HIPAA certification course will make you a more attractive candidate, as this assures employers that you understand the regulations surrounding patient data privacy.
• Invest in Health Administration or Medical Terminology Courses
  Even if you’re not directly involved in patient care, understanding medical terminology will allow you to communicate effectively with healthcare professionals.
• Develop Your Technical Skills
  Learn to navigate EMR and telehealth platforms effectively. Familiarity with tools like Zoom, Skype for Business, or other video conferencing software is advantageous.
• Build Strong Communication Skills
  Practice speaking and writing with clarity and empathy. Telehealth involves remote interaction, so being able to explain procedures and answer questions clearly will set you apart.
• Stay Informed About Telehealth Trends
  Read industry news, subscribe to telehealth newsletters, and participate in webinars. Knowing the latest developments helps you anticipate changes in your work and stay relevant.
• Join VA Networks and Online Communities
  Platforms like Upwork, Fiverr, or more specialized VA communities, such as Belay Solutions, offer job listings and networking opportunities. Engaging in these groups can help you connect with other VAs and stay updated on job openings.

Curated List of Online Resources for Further Learning

• Telehealth Certification Institute
  Website: https://www.telehealthcertificationinstitute.com
  This organization offers courses on telehealth protocols, data privacy, and HIPAA compliance, designed for healthcare professionals and administrative staff.
• American Telemedicine Association (ATA)
  Website: https://www.americantelemed.org
  The ATA provides resources, webinars, and a network for those working in telemedicine. Their site is rich with information on telehealth trends, technologies, and best practices.
• Udemy
  Website: https://www.udemy.com
  Udemy offers affordable courses on healthcare administration, HIPAA compliance, EMR training, and medical terminology, which are essential skills for telehealth VAs.
• National Association for Healthcare Assistants (NAHCA)
  Website: https://www.nahcacareforce.org
  NAHCA provides training and certification for healthcare assistants, including VAs. Their resources cover essential skills for handling telehealth administrative tasks.
• LinkedIn Learning
  Website: https://www.linkedin.com/learning/
  LinkedIn Learning offers various courses on telehealth tools, healthcare communication, and VA essentials. These are great for developing professional skills in a flexible, online format.

Conclusion

Telehealth and telemedicine have expanded the need for skilled Virtual Assistants who can manage remote healthcare operations effectively. By honing healthcare-related administrative and technical skills, staying updated on industry trends, and understanding patient confidentiality laws, VAs can build successful careers in this field.

Whether you’re new to telehealth or an experienced VA looking to specialize, there’s no better time to explore the numerous career opportunities in telemedicine. With the right skills, certifications, and strategies, you can position yourself as an invaluable asset in the rapidly evolving telehealth landscape.